KPI 1 · Lower is better
No-show rate
Baseline
22%
Current
17%
Active target
15%
% to target
71%
Expected by now
18.9%
Updated
Oct 22
17%actual vs 15% target
Reports to CRO
Keeps attorney calendars full and no-shows low.
Owns
Scheduling, reminders, rescheduling
Does not own
Lead qualification
30-day goal · Nov 20
Hit KPI 1 30-day target and document the playbook.
60-day goal · Dec 20
Double throughput with the same quality bar.
90-day goal · Jan 19
Run fully autonomously with weekly owner review only.
This week's target
Ship 3 improvements and report numbers Friday.
Weekly objective
Close the gap on the at-risk KPI.
Goals status
Drafted
KPI 1 · Lower is better
Baseline
22%
Current
17%
Active target
15%
% to target
71%
Expected by now
18.9%
Updated
Oct 22
KPI 2 · Higher is better
Baseline
0
Current
98
Active target
150
% to target
65%
Expected by now
67.5
Updated
Oct 22